MAYII · A BABATRADERS UNIT
Returns, replacements & refunds
For standard online retail orders from BabaTraders, Barjora, West Bengal. Effective 4 November 2026.
Report a defective item within 72 hours of delivery. An unboxing video is preferred; clear photographs are also accepted. After verification, we offer a replacement. If a matching replacement is not in stock, we refund the affected product. This standard process is subject to your rights under applicable law.
Stock confirmation & pre-dispatch checks
We share photographs and a video of your product before dispatch. For standard online retail orders, we confirm stock within 24 hours of payment. If stock is unavailable or cannot be confirmed within that time, we initiate a full refund to the original payment method within that 24-hour window. Your bank or payment provider may take additional time to credit the amount. This stock-confirmation promise is separate from the defective-product claim process below.
1. The 72-hour reporting window
Submit your claim within 72 hours of receiving the delivery, using our Contact & enquiries form. This is the time to report the problem; you do not have to physically return the item within 72 hours. Include your order number, product or SKU, delivery date and time, and a description of the defect.
2. Evidence: video preferred, photographs accepted
We recommend one continuous unboxing video showing the sealed parcel, shipping label, packaging and the issue. If a video is unavailable, send clear photographs of the item, defect, packaging and label. You may provide shareable evidence links in the enquiry form; if you cannot share evidence there, mention this and we will explain how to provide it. The absence of an unboxing video alone does not automatically reject a claim or remove your legal rights.
3. What our standard policy covers
Our standard replacement process covers products confirmed to be defective. We do not offer change-of-mind returns, preference exchanges, or returns because the buyer selected the wrong size or model when the correct ordered item was supplied. Please check specifications and compatibility before ordering. Rights relating to damaged, wrongly supplied, misdescribed or otherwise non-conforming goods remain protected by applicable law.
4. Replacement first; refund if replacement is unavailable
We assess the reported issue and may request reasonable further evidence or inspection. For an approved defective-product claim, we arrange a matching replacement if it is in stock. If a matching replacement is unavailable, we refund the affected item. A different model or substitute is supplied only with your agreement. Any remedy required by applicable law takes priority over this standard replacement-first process.
5. Return instructions and transport costs
Stop using or installing an item if you notice a defect, where safe to do so. Keep the product, accessories, labels and original packaging where reasonably possible. Contact us before sending anything back; we will confirm the return address and collection or courier instructions. For a verified defect or other seller-responsible issue, BabaTraders arranges collection or reimburses reasonable return transport costs approved with you in advance. There is no restocking fee for an approved defective-product claim.
6. Refund method and timing
Approved refunds are initiated to the original payment method within 7 business days after approval and any agreed inspection or return is complete. Your bank or payment provider may take additional time to credit the amount. We confirm the refund amount and reference; the affected product amount and any taxes or delivery charges refundable under applicable law are included. A store-credit voucher does not replace a monetary refund without your agreement.
7. Use, installation and manufacturer warranties
Damage caused after delivery by misuse, unsuitable installation, modification or normal wear is outside this standard defective-on-delivery process. Reasonable inspection to discover a defect is not automatically treated as misuse. Manufacturer warranty support, latent defects and statutory remedies may continue beyond the 72-hour reporting window.
8. Bulk and project quotations
Large project and bulk orders may have separately agreed written terms covering inspection, returns, replacements, freight and refunds. Those terms must be provided with the quotation and accepted before payment. If no separate terms are agreed, this standard online retail policy applies, subject to applicable law.
9. Your legal rights and support
This policy does not exclude or restrict mandatory consumer rights or legally required remedies. The 72-hour window, evidence preference and replacement-first process do not override those rights. To report an issue or request help, use Contact & enquiries with your order reference. Do not share card details, passwords or identity documents.